About Spanco BPO: Established in 1995, Spanco Telesystems and Solutions Ltd. and an international BPO is a Public Limited Company listed on the Bombay Stock Exchange and is one of India’s foremost telecom integration providers. Today, it is amongst the Top 3 Telecom System Integration companies in India. It has been a pioneer in the Indian BPO Space and has set up state-of-the-art technology centres for some of the earliest International call centers. It has also set up call centres for many Government enterprises including BSNL and MTNL. Key services at Spanco BPO include Outbound and Inbound Sales, Customer Service, Collections as well as Back-office functions like E-mail Response. Spanco has an International Call Centre presence in India, UK & Middle East.

The new venture, Spanco BPO has set up two flagship customer support centres in Gurgaon and Mumbai to provide back office and contact centre services to domestic clients. These will encompass customers across diverse segments including Financial Services, Entertainment, Retail, Telecom and Hospitality sectors in India. The state-of-the-art facilities in Gurgaon and Mumbai

the company’s two existing facilities in Gurgaon and Mumbai employ 4,000 people currently and are expected to grow at a fast pace of expansion.

Designation :  Collection TL - Walk Inn For Interviews from 17th - 19th April 2008 

Experience : 2 - 5 Years 

Job Description  : Ensure team achieves service level targets through implementation of a decided strategy
Continuously collect & analyze data that assists in operating a process such that service level targets are met
Work in deciding & implementing strategy & tactics
Supervise & oversee all day to day operations including reporting , attendance ,requirements & working with technology
Work in tandem with Quality such that this improves the process & helps in achieving service target
Work in tandem with training such that this improves the process & helps in achieving service target
Supervise staff motivation
Supervise team adherence to schedules, transport rosters & working with administration
Responsible for delivery of all assessments/ appraisals and second level counseling of CCE’s & Senior CCE’s
Responsible for the adherence of all staff to the companies Quality System
Participate as required in the recruitment process of the CCE’s / Sr. CCE’s 

Desired : Should be Graduate, Confident, Must have experience, Should be able to work under pressure, Must be able to deliver no.’s

Location : Delhi/NCR 
 
Contact Priyancka Thukraall

Spanco Telesystems And Solutions Limited
 
Telephone 95124-4706600

Fax  95124-4706610

APPLY :Kindly send your resume in word doc. file at - priyanckat(AT)spancobpo.com

SUBJECT : Profiles from chalowalkin.com

Walkin Date : 17th to 19th April 2008

Website http://www.spancotele.com