JOBS WALKINS FOR TSE (VOICE)-IBM INDIA AT BNGALORE ON 9/10 FEBRUARY 2012
Designation: Technical Support Associate (Voice)
Company Name: IBM India Pvt. Ltd
About Company:
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Work Experience: 1 – 3 Years
Educational Qualification: Graduate/PG
Job Location: Bengaluru/Bangalore
Job Description:
Provide Technical solutions to the external customers
Desired Skills:
# Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
# Browser Support – Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
# Ability to meet a set of defined account agent productivity measurements.
# Be able to identify opportunity for, and implement process improvements.
# Customer Service Skills
# Neutral accent
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
# Questioning skills- probing skills, as relevant to the issue and level of the caller
Walkin Venue:
IBM India Pvt Ltd,
3rd floor, Pine Valley, Embassy Golf Links,
Inner Ring road, Bangalore
Walkin Date: 9/10 February 2012
Contact Person: Madan
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