iGATE Global Solutions is the first fully integrated technology and operations firm with a global services model. iGATE Global enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning. Services include consulting, enterprise data management and data warehousing, business intelligence and analytics, design, development, system integration, package evaluation and implementation, re-engineering and maintenance. iGATE Global also takes on the responsibility for optimizing and running business processes for clients.

WALK-IN IT HELPDESK PROFESSIONALS!!!! 

Experience : 1 - 6 Years 

Education : Graduate - Any Specialization

Job Description :  IT helpdesk professionals with 1 to 5yrs of experience .
Proven expertise in a Technical Support Environment with the below skill sets is required-

Desired : Mastery skill level in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
Good understanding of Ticketing and Remote connect tools
Awareness of PC Hardware Environment, Printers, UNIX.
Ability to work effectively as a team member
Ability to handle continuous calls
Pleasant, professional, and courteous personality
Excellent verbal and written communication skills
Ability to diffuse volatile situations when distressed or irate customers call for support
Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
Able to categorize an incident correctly for call tracking and logging purposes

Location : Bengaluru/Bangalore 

Contact persons: Radhika V / Saumya Singh
080-41041279 / 4145

Email : careers(at)igate.com

Note :Please walk-in with your resume and last three month salary slips to the below venue:

Walkin Venue :
iGATE Global Solutions Ltd
# 158-162(P) & 165(P) -170(P),
EPIP Phase II,
Whitefield
Bangalore- 560066.
Landmark: Opposite SAP LABS.

Walkin Date : 13th & 14th May 2008

Walkin Time: 9 AM to 5 PM