FRESHERS WALKIN @ MICROLAND BANGALORE TSR JOBS - 26 MARCH 2009
About Microland Limited :
Microland’s Tech Support Services are designed to address the ever growing needs of IT product companies to provide pre sales and post sales technical support to their end consumers and large enterprise customers.
Microland’s Tech Support Services combine the best of BPO practices and complex Infrastructure technology domain expertise to deliver strategic, personalized and superior services. We are a pioneer in IT Services in India and continue to be one of the most respected IT services companies that has a singular focus in providing high end IT Infrastructure Management Services and Technical Support Services to global enterprises
JobTitle: TSR (Voice)
Experience: 0 - 2 Years
Skills: Good Communication , technical knowledge
Desired:
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
• Be a champion Client specific tools, Customer Care Procedures. Provide Microland Solution Network feedback at all times.
Location: Bengaluru/Bangalore
Education: UG - Any Graduate - Any Specialization / Post Graduation Not Required
Walkin Date : 26th March 2009
Venue;
1B, Ecospace
Outer Ring Road
Bellandur
Bangalore,Karnataka,INDIA 560 103
Contact Number : 91-080-39180833
WebSite : https://www.microland.co.in/
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