Avaya India
Applications Managed Services (Support Engineer Managed Services)
Experience: 5 – 7 Years
Skills:
Domain Knowledge – (IVR / CMS)
Technical: Combinations of the following required
Has required industry certification where appropriate (i.e. MCSE, CNA, CCNA, Avaya Certification, etc.)
Stays current with product release levels, installation requirements, compatibility issues
Is recognized as a product expert and displays in-depth skills in multiple product areas and their appropriate customer utilization.
Understands the principles and concepts of computer architecture and usage
Is able to use software support and research tools
Has working knowledge of the Avaya products being supported
Operating Systems, UNIX, LINUX, Windows
Database Administration
Network Administration
Enterprise System Management
HTML, Java, PL-SQL, or other state of the art programming skills
Desired:
Good Communication skills
Is able to manage time and work flow to meet service levels
Adjusts language and terminology to meet the needs of the customer
Handles stressful situations effectively
Developing teamwork skills
Qualification:
A Bachelor’s degree in Computer Science, Engineering or equivalent (2 years relevant experience for each year of degree work)
Professional certifications desired, i.e. MCSE, CNA, CCNA, Avaya Certification, etc.
Venue:
Hotel Hans Plaza
15, Barakhamba Road, New Delhi 110001
Tel: 011-23316861/6868
Date: 19th November
Job location: Pune
Contact:
Avaya India Pvt. Ltd. Tower 3, Level 4, Cybercity,
Magarpatta City, Pune – 411 028
www.avaya.com
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