Operations Manager

Experience: 10 - 12 years
Skills:
Typically supervises and manages a team of Remote Support Engineers through reporting supervisors.
Plans and directs field post-sales remote support activities.
Functions as advisor on projects assigned to the organizational unit;
conducts customer and management briefings concerning operational decisions or
scheduling requirements. Work is performed with minimal direction and reviewed
by senior management. Anticipates and identifies critical customer escalation,
business needs and works them towards resolution.
Manage and lead a team of technical engineers
Manage critical customer escalations
Improve process efficiency, quality of service delivery & customer management
Drive high performance culture
Experience in Communication Technology is preferred.

Qualification: BE/MCA , MBA or equivalent.

Venue:
Hotel Hans Plaza
15, Barakhamba Road, New Delhi 110001
Tel: 011-23316861/6868
Date: 19th November

Job location: Pune

Contact:
Avaya India Pvt. Ltd. Tower 3, Level 4, Cybercity,
Magarpatta City, Pune – 411 028
www.avaya.com